Privacy Policy

Last updated: 13th October 2024

1. Introduction

Welcome to North West EPCs ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nwepcs.com (the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Data Controller

North West EPCs is the data controller responsible for your personal data.

3. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register on the Site
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Use live chat or enter information on our Site

This information may include:

• Name
• Email address
• Telephone number
• Postal address
• Payment information

Usage Data

We may collect information automatically when you visit the Site, including:

• Your IP address
• Browser type and version
• Time zone setting and location
• Browser plug-in types and versions
• Operating system and platform
• Pages visited and search terms

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our Service
• To process your transactions
• To manage your account
• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication
• To provide you with news, special offers, and general information about other goods, services, and events
• To comply with legal obligations

5. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for us to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party.

6. Disclosure of Your Information

We may share your personal data in the following situations:

• With Service Providers: We may share your personal data with third-party service providers to perform services on our behalf.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely.

8. Security of Your Information

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free.

9. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations.

10. Your Data Protection Rights

Under data protection law, you have rights including:

• Access: You have the right to ask us for copies of your personal information.
• Rectification: You have the right to ask us to rectify personal information you think is inaccurate.
• Erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Restriction of Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
• Data Portability: You have the right to ask that we transfer the personal information you gave us to another organisation.

To exercise any of these rights, please contact us at hello@nwepcs.com.

11. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13.

12. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: hello@nwepcs.com
• By post: North West EPCs, 4 Grange Avenue, Warrington, WA4 1PN
• By phone: 01925 699321

15. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@nwepcs.com.

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data:

• ICO website: https://www.ico.org.uk
• Helpline: 0303 123 1113