North West EPCs

Privacy Policy

Who we are

North West EPCs is operated by Ian Kay, a sole trader based at 4 Grange Avenue, Latchford, Warrington, WA4 1PN. We provide Energy Performance Certificate assessments for domestic and commercial properties across the North West.

For any privacy-related questions, contact us at [email protected] or call 01925 699 321.

What data we collect

When you book an EPC or contact us, we collect:

  • Contact details – name, email address, phone number
  • Property details – address and postcode of the property being assessed
  • Payment information – processed securely by Stripe (we don’t store card details)
  • Assessment data – information gathered during the EPC survey for lodging on the government register

How we use your data

We use your information to:

  • Arrange and carry out your EPC assessment
  • Contact you about your booking
  • Process payments
  • Lodge your EPC on the official government register (required by law)
  • Send your certificate and invoice
  • Respond to enquiries

We don’t use your data for marketing unless you’ve specifically opted in. We don’t sell or share your personal information with third parties for their marketing purposes.

Legal basis for processing

We process your data on the following grounds:

  • Contract – to fulfil the EPC service you’ve booked
  • Legal obligation – to lodge EPCs on the government register as required by law
  • Legitimate interests – to respond to enquiries and improve our services

Third parties

We share data with:

  • Stripe – for secure payment processing
  • Elmhurst Energy – our accreditation body, for lodging EPCs on the government register
  • Google Analytics – for anonymous website usage statistics
  • Email providers – to send booking confirmations and certificates

These providers process data on our behalf and are bound by data protection agreements.

Data retention

We keep your booking and contact information for 6 years after the service date for accounting and legal purposes. EPC data lodged on the government register is retained according to government policy (EPCs are valid for 10 years and remain on the register after expiry).

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (where we don’t have a legal obligation to keep it)
  • Object to processing based on legitimate interests
  • Request a copy of your data in a portable format

To exercise any of these rights, email [email protected]. We’ll respond within one month.

Cookies

Our website uses:

  • Essential cookies – required for the booking system to work. These are always active.
  • Analytics cookies – Google Analytics cookies help us understand how visitors use the site. These are only set if you accept them via the cookie banner.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: January 2026